Cancellations & No-Show Appointments
We value your time and request that you do the same. In the event of a same day cancellation, we MAY require payment equal to 50% of the booked service + a 20% service fee.
Same day is considered from midnight to the scheduled booking time. Late cancellations will require a credit card on file to rebook regardless of whether we enforce our policy.
In the event of a no show, we WILL require payment equal to 100% of the booked service + a 20% service fee. All clients are required to have a credit card on file and all fees must be paid in full to schedule a future service.
Late Arrivals
We make every effort to stay on time throughout the day. The primary cause of stylists running behind for scheduled services is late arrivals. We offer a 15 minute grace period for late arrivals. After that time, we will likely need to reschedule your service. There is a 20% rebooking fee for any service rebooked due to a late arrival.
Refunds & Exchanges
We want you to be completely happy with your service and/or retail purchase. If you are unsatisfied with a service, we ask that you give us the opportunity to correct the situation with the original service provider. If you are still unsatisfied, we will refund the service total to the original form of payment. If you're unsatisfied with any retail purchase, we will recommend a comparable product that may work better. If the replacement product is still unsatisfactory, we will refund the purchase amount to the original form of payment.
Please contact us within 7 days to start any refund or exchange procedure. Refunds and exchanges outside of the 7 day window are at the discretion of managment.
Wedding Policy
(In-salon ONLY)
Hair services for in-salon wedding parties can be booked for any party size up to 12 guests depending on salon and stylist availability. Total number of wedding party, their names and services desired (updo, blowout, flower girl(s), etc) must be confirmed the day of booking. A 50% deposit of the total for all services is required to book. Deposit is non-refundable. We are only able to increase the number of guest dependent on stylist availability and any additions require the same 50% deposit. Since we are blocking out a specific amount of time for wedding parties, we are unable to decrease the number of guests booked once a deposit is made. Each wedding guest will be assigned a time slot for their service. Final balance is due two week prior to booking date. Prices are as follows:
Updos (including "half up/half down") $75.00 per guest
Blowouts/Curls (Hair completely down) $55.00 per guest
Children Services $45.00 per guest
There is a 20% service fee for all in-salon wedding services and will be added to final payment.
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