Cancellations & No-Show Appointments

We value your time and request that you do the same. In the event of a "No Show", we may require a credit card to rebook for a future service. Cancellations made less than 24 hours in advance may be subject to a $25 cancellation fee.

Late Policy 

We understand that sometimes delays happen, therefore, we have a 15 minute grace period. If you are more than 15 minutes late, we may ask you to reschedule in order to be on time for subsequent clients.

Refunds & Exchanges 

We want you to be completely happy with your service and/or retail purchase. If you are unsatisfied with a service, we ask that you give us the opportunity to correct the situation. If you are still unsatisfied, we will refund the service total to the original form of payment. If you're unsatisfied with any retail purchase, we will recommend a comparable product that may work better. If the replacement product is still unsatisfactory, we will refund the purchase amount to the original form of payment. 

Children 

Twisted is a family-friendly, full service hair salon. We welcome your children for hair services. We understand that, occasionally, situations arise that require you to bring your child to your appointment. For the safety of all salon occupants, we ask that you keep your child(ren) with you at all times during your salon visit. Disruptive behavior compromises the enjoyable salon experience for you and other guests. In the event that your child is scheduled for a service and they are uncooperative to the point that the service is impossible, you will be charged for the time that was booked. 

Illness & COVID Precautions 

The safety and well-being of clients and staff are of utmost importance. If you are ill, please consider rescheduling your service. We have facial coverings and hand sanitizer available at all times. If you feel more comfortable wearing and/or would prefer that your stylist wear a facial covering, please feel free to let us know. 

Forms of Payment

We currently accept cash, checks, VISA, MASTERCARD and DISCOVER. Gift cards for services and/or retail products are available for purchase at the front desk. Gift cards are specific to stylist assigned to a client.