Policies | Twisted

Cancellations & No-Show Appointments

We value your time and request that you do the same. In the event of a "No Show", we may require a credit card to rebook for a future service. Cancellations made less than 24 hours in advance may be subject to a $25 cancellation fee.

Late Policy

We understand that sometimes delays happen, therefore, we have a 15 minute grace period. If you are more than 15 minutes late, we may ask you to reschedule in order to be on time for subsequent clients.

Refunds & Exchanges

We want you to be completely happy with your service and/or retail purchase. If you are unsatisfied with a service, we ask that you give us the opportunity to correct the situation. If you are still unsatisfied, we will refund the service total to the original form of payment. If you're unsatisfied with any retail purchase, we will recommend a comparable product that may work better. If the replacement product is still unsatisfactory, we will refund the purchase amount to the original form of payment.

Wedding Policy

(In-salon ONLY)

Hair services for in-salon wedding parties can be booked for any party size up to 12 guests depending on salon and stylist availability. Total number of wedding party, their names and services desired (updo, blowout, flower girl(s), etc) must be confirmed the day of booking. A 50% deposit of the total for all services is required to book. Deposit is non-refundable. We are only able to increase the number of guest dependent on stylist availability and any additions require the same 50% deposit. Since we are blocking out a specific amount of time for wedding parties, we are unable to decrease the number of guests booked once a deposit is made. Each wedding guest will be assigned a time slot for their service. Final balance is due one week prior to booking date. Prices are as follows:

Updos (including "half up/half down") $75.00 per guest

Blowouts/Curls (Hair completely down) $55.00 per guest

Children Services $45.00 per guest

There is a 20% service fee for all in-salon wedding services and will be added to final payment.

Children

Twisted is a family-friendly, full service hair salon. We welcome your children for hair services. We understand that, occasionally, situations arise that require you to bring your child to your appointment. For the safety of all salon occupants, we ask that you keep your child(ren) with you at all times during your salon visit. Disruptive behavior compromises the enjoyable salon experience for you and other guests. In the event that your child is scheduled for a service and they are uncooperative to the point that the service is impossible, you will be charged for the time that was booked.

Illness & COVID Precautions

The safety and well-being of clients and staff are of utmost importance. If you are ill, please consider rescheduling your service. We have facial coverings and hand sanitizer available at all times. If you feel more comfortable wearing and/or would prefer that your stylist wear a facial covering, please feel free to let us know.

Forms of Payment

We currently accept cash, checks, VISA, MASTERCARD and DISCOVER. Gift cards for services and/or retail products are available for purchase at the front desk. Gift cards are specific to stylist assigned to a client.